Yahoo responds re: holding photos hostage

If you use Yahoo Photos they are holding your full size photos hostage. I found this out a few days ago as I tried to download my photos from My Yahoo photo section. I can't.



here is the first post on the matter



I did mention this on my KFOG radio show a few times. Today in my KFOG email I got this from a Yahoo PR person:

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Hi Rick,



Some colleagues of mine advised me that you addressed Yahoo! Photos on your show yesterday - and have some questions and concerns about the service.



I'd really like to learn more about your concerns and see how I can help answer any questions.

Please feel free to email or call me directly.



Thanks,



Terrell

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my reply:



yea...give my photos back, but I know you're not going to.



from an email I sent to friends:



I thought I'd download my full size photos from Yahoo and put them on my iBook. I mean they are mine...



Well today I couldn't see a way to do that. I could save the single photo (after the thumbnail click) but that wasn't my fullsize photo I had uploaded. I could still upload a new photo, print, delete, and move photos around, but I didn't see how to download my full size photo. I then clicked on the Help link and saw this:



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Can I download and save my photos back to my hard drive?



Yes. You can download photos back to your hard drive in several ways:



You can click on the "Download" button when viewing the screen-sized image.

Or you can download photos by right-clicking with your mouse and selecting "Save As." Select the directory to download the photo into, and click "Save."



Note: Only SBC Yahoo! or BT Yahoo! users can download their original, high-resolution photos that they uploaded to their Yahoo! Photos accounts. To do this, go to the Photo Detail page and click the "Download" button.

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Then I quoted the rest of my first post



I also sent an email to Yahoo support about it.

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Subject: I want my full size photos!



When did you guys start to hold them hostage?



When was the email sent out about this change?



This really sucks. They are my photos!

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Here is their reply, note the numbers in the subject. They added it. Must some kind of auto reply text generated by my words in my message. "Norman" is probably a Dell.

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Re: I want my full size photos! (KMM25339136V1195L0KM)



Hello,



Thank you for writing to Yahoo! Photos.



We apologize for the inconvenience the changes in Yahoo! Photos may have

caused you. The good news is that Yahoo! Photos now offers unlimited

storage, so you can upload, share and store as many photos as you'd

like. However, we no longer offer the ability to view or download the

original, high-resolution versions of your online photos. Please note

that if you order prints or other photo merchandise online, we will use

the high resolution version of your photo to fulfill your order. Please

see the Yahoo! Photos Terms of Service for more information:



http://docs.yahoo.com/info/terms/



Subscribers of SBC Yahoo!, BT Yahoo! or Yahoo! Plus services may still

access Yahoo! Photos online in full resolution. You can visit

http://plus.yahoo.com/welcome for more information about Yahoo! Plus, http://sbc.yahoo.com for more

information about SBC Yahoo! and http://bt.yahoo.com for more information about BT Yahoo (UK only)!



Thank you again for contacting Yahoo! Customer Care.



Regards,



Norman



Yahoo! Customer Care

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and my reply:



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> Hello,

>

> Thank you for writing to Yahoo! Photos.

>

> We apologize for the inconvenience the changes in Yahoo! Photos may have

> caused you.



Me too. Just let me have my photos back please.



I checked the terms of service and saw this:



6. MEMBER CONDUCT

You understand that all information, data, text, software, music, sound,

photographs, graphics, video, messages or other materials ("Content"),

whether publicly posted or privately transmitted, are the sole

responsibility of the person from which such Content originated. This

means that you, and not Yahoo!, are entirely responsible for all Content

that you upload, post, email, transmit or otherwise make available via the

Service. Yahoo! does not control the Content posted via the Service and,

as such, does not guarantee the accuracy, integrity or quality of such

Content.



"Yahoo! does not control the Content posted via the Service"



So my photos are my responsibility. Yahoo does not control the content.

Fine I want them back, that's all.



Does Yahoo plan to keep other files I have there?

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I'll post what response I get.



No way do I think David Filo and Jerry Yang, founders of Yahoo, could have decided this was a good idea. Some Sh*t head in accounting and or marketing came up with this.



Yo Jerry Yo David wasup wit dis?