Dear Big Rick
This is not something that I would normally do, but I feel that I have
to do something to redress this situation.
There was a mess up in the way the tickets were distributed through
U2.com for the Vertigo pre-sale. Some of it was beyond our control, but
some of it wasn't.
I am now in the process of figuring out a way of distributing the
tickets for our intended return to North America in the fall. The only
fair way of doing this, is to give U2 Propaganda members, who are now
U2.com members, priority in the queue.
After that, people will be given priority in the order in which they joined.
Many people who joined U2.com and didn't get tickets are
understandably angry. They now have the option to get a full refund of
their subscription fee.
The idea that our long-time U2 fans and scalpers competed for U2
tickets through our own website is appalling to me. I want to apologise
to you who have suffered that.
If your U2.com pre-sale experience has left you disappointed, I hope
this will go some way towards reassuring you of our total commitment
to our audience.
Slainte
Larry.
By the way, a note to those so-called U2 fans who are quick to accuse
U2 of unseemly behaviour, I've only got two words for you...
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A refund on your U2.Com Subscription - how it works.
If you would like a refund on your U2.Com subscription because you have not
been able to purchase tickets with your unique code for the Spring and
Summer legs of Vertigo 2005 Tour, please complete the fields below.
The refund window is open for two weeks from today - February 2nd to
February 16th.
- I am a U2.Com Subscriber who has not been able to secure tickets for the
Spring and Summer legs of 'Vertigo 2005'.
- I further agree that I am in compliance in that I have not used my access
code to purchase tickets.
- I understand that by submitting this form for a refund that I agree to
have my account privileges, including e-mail, completely disabled.
- I understand that refunds may take as long as 3 weeks to post to my
credit card.
The U2.Com Team
Please click below for information on a refund.
http://www.u2.com/refund.php
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